Case Studies

The results of research on diverse team composition suggest that it offers both a great opportunity for organizations as well as an enormous challenge.  Numerous studies have suggested that more diverse teams have the potential to consider a greater range  of  perspectives  and  to  generate  more  innovative  and  higher-quality  solutions than  less  diverse  teams  (Austin,  1997).  In contrast, meta-analyses have revealed a negative relationship, inconsistent or no relationship between team heterogeneity and innovation (van Knippenberget al., 2004; Webber and Donahue, 2001).Within the management literature, there have been a series of suggestions regarding these conflicting results.  Some  research  has  focused  on  exploring  the  mechanisms through  which  diversity  exerts  its  influence  in  workgroups.  This  has  included investigation  into  mediator  variables,  for  example,  member  commitment,  decision comprehensiveness and conflict (Jehnetal., 1999; Riordan and...

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